We’ve started to use an open source file listing tool, to make it easier to check though the recovered data before we send it to you.
We’ll send you a zipped html file, with your job number as the filename. Something like “211111-File-List.zip“. Inside is a similarly named file ending “.html” which is a web page and can be opened by a web browser on a computer.
You should see your folders listed on the left, and can click to navigate though the subfolders. A picture paints a thousand words, so see the example below.
FAQ
Why can’t I open the files?
This is just a visual list of the files, it doesn’t actually contain any files.
The file is stuck at “Loading…”
iPhones don’t easily allow you to open the html file so you should open it on a PC or Mac if possible. We’re working on a solution for this at the moment.
There are missing files
If you can’t find specific files, there is a search tool at the top. If that still fails to show your files, let us know. Maybe the listing process has missed some files, or maybe we have other recovery options available.
There are extra files I don’t recognise
The recovery process can sometimes unearth hidden, deleted, or duplicated files. You can usually ignore them, and we usually filter out as much junk as we can.
Any other questions?
Get in touch, and we’ll help.
Credit to RL Vision for their handy tool Snap2HTML, which is the basis for this feature.
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