Last week I was working on another dropped hard drive recovery sent into us by one of our Data Recovery Partners. I immediately took the hard drive into our clean room and removed the top cover for internal inspection. Although the hard drive had been dropped there were no visible signs of physical media damage. I replaced the damaged internal heads, rebuilt the hard drive and successfully recovered the data for the customer and Partner.
Thankfully the partner had advised the customer to stop trying to access the hard drive as described in our blog. When they received the hard drive from the customer. They sent it straight to us, without attempting anything themselves.
These actions by the customer and partner were critical in the eventual successful outcome.