If you’ve had a disaster during the Windows 10 Upgrade, don’t panic. Chances are your data is fine, but whatever you do next could change that!
If You Have a Backup
If you made a backup of the data before the upgrade then check the backup files on another computer. If the backup is good, the safest way forward is to restore the backup onto a fresh drive. Then if you find a problem with the data later, or if the restore fails, you still have the original “broken” drive to send to us for recovery. A common mistake is to restore the backup onto the failed disk, but if that goes wrong you’re left with nothing!
If You Don’t Have a Backup
If you don’t have a backup you need to be really careful what you do next. If you send / bring the computer or disk to us, we can safely recover the data using the techniques we’ve developed over the last 15 years.
Whatever you decide, give us a call first, and we can warn you against doing anything that could harm the data.
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