Data Recovery Blog

A selection of our articles, written by us and not Ai generated. These are generally details of some of the recoveries we’ve completed, or other associated info.


  • When Backups Go Bad

    We often hear from people that have lost their data, despite having some sort of backup. It’s important to remember that your backup is no-longer a backup if it becomes the only copy of your data. We usually suggest having at least two forms of backup to cover this problem. We recently revisited this topic. Servers An example of a failed backup strategy came recently. A user had one server, and at the end of every day would duplicate the whole server to another server. This is OK for some scenarios and gives you a day-old server ready to bring…

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  • Data Survival Guide Mac

    Many hard drives we see have been more damaged by a failed recovery than they were in the first place. We have released the Data Survival Guide to help people avoid some of the common mistakes. This first version is for Mac users but we have more on the way. Why not print this out and keep it in your laptop bag in case of emergency!

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  • iPhone Restore After Data Recovery

    When we recover iPhones, although we can usually provide the data in a computer-readable format, it is often easier to just load the data back onto another iPhone. Fortunately, as long as you restore the data in the correct order, you should get your iPhone up and running with your restored data. Preparation Before you attach the iPhone you need to make sure iTunes is ready for it. You need to put the recovered iPhone backup into the correct place for iTunes to find. Quit iTunes first. The iPhone backups go into: On a Mac: Users/username/Library/Application Support/MobileSync/Backup Note: Since 10.7(Lion) this…

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  • Where Has My Library Folder Gone?

    Starting with Mac OS X Lion (10.7) Apple decided to hide the Library folder within the User folder. It’s not gone, just hidden. Some crucial files like Mail accounts and iPhone backups get stored there, so there is a handy way to find the folder again. To find the hidden library folder, go to Finder and click the Go menu at the top of the screen. You will see a list of folders. Now if you press the alt / option key on your keyboard you will see the hidden library folder appear. This is only a temporary way in,…

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  • Troubleshoot Buffalo External Hard Drive

    Like most external hard drives, Buffalo external drives are simply a wrapper around a regular hard drive. Aside from the protective shell they also have some electronic parts to convert between the internal hard drive and the external USB, Firewire, eSATA or Thunderbolt connections. If you have problems with an external drive, you can perform a relatively simple test to check where the fault lies. Be aware that opening the external drive case will probably void your warranty, and if there is crucial data on the drive you should seek professional data recovery. That’s the obligatory warning out the way,…

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  • HTS5450 Second Generation

    Now in a new 7mm slimline form factor, and Advanced Format specification, the HTS5450 hard drive is proving a popular choice for vendors with limited space. The drives are especially popular in Ultra thin laptops and slim portable external cases. Now being manufactured by Western Digital under the brand name of HGST, the 500GB boasts just a single media platter to store all that data. Part of the redesign also brings Advanced Format to these drives. Certain older operating systems such as Windows XP require the use of the HGST Align Tool provided by Western Digital. Users of the latest OS X systems and Windows 7+…

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  • Which RAID Settings Should I Use For My NAS?

    RAID 1 (Mirror) A NAS (Network Attached Storage) puts storage onto your network, where it can be accessed by many computers. They often have more than one hard drive which can allow you to have automated copies of your data, which is known as RAID. A common type of RAID found on NAS devices is RAID 1, which will make two hard drives into a mirror copy of one another. Some manufacturers call RAID 1 Safe mode. If you have a NAS with two 1TB hard drives and set them to RAID 1 mirroring, instead of 2TB of storage (1TB…

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  • Format Your Drive For A Mac

    Plenty of shops will sell you a “Mac Hard Drive” but there is no reason why you cannot use a windows format drive on a Mac. You just need to format it first. There was once a time when a drive was specially formatted by Apple to use on their Macs, but these days Apple use the same hard drives as everyone else. To use with the latest versions of OS X I would recommend following the steps below. NOTE: Formatting your drive will destroy all the data. Make sure there’s nothing on there you need. 1. First attach the…

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  • SSD Data Recovery

    SSDs (Solid State Drives) may one day become the standard form of storage in computers. Apple laptops are already heading that way. There are certainly many advantages when comparing SSDs to HDDs (Hard Disk Drives), however they do bring their own problems, which are often not well reported. We don’t care how good SSDs can be. We care about how they fail. It’s common to hear things like: “I’m replacing my hard drive with an SSD so I won’t have to worry about it crashing again.” While this is technically true – there are no moving parts to crash –…

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  • Our Apple Mac Data Migration Service

    We have been offering Apple Mac Data Migration as a service for many years now. Here’s a quick reminder about this service which we call Mac Setup. You are bound to be over the moon when you are told that we have recovered your lost data, but in many cases this is only half the battle. We wrote a detailed blog on the subject back in November 2011, but it still appears to trouble many customers. We still often get the questions: “What do I do with the recovered data once I receive it?” and “How do I get the data…

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