Like most external hard drives, Buffalo external drives are simply a wrapper around a regular hard drive. Aside from the protective shell they also have some electronic parts to convert between the internal hard drive and the external USB, Firewire, eSATA or Thunderbolt connections.
If you have problems with an external drive, you can perform a relatively simple test to check where the fault lies. Be aware that opening the external drive case will probably void your warranty, and if there is crucial data on the drive you should seek professional data recovery. That’s the obligatory warning out the way, so lets have a look at some troubleshooting.
- First check all cables are plugged in securely, and not damaged or frayed near the ends.. If you have an identical drive with spare cables try them, but make sure you don’t plug in a power supply with different voltage! Hard drives don’t handle extra voltage well so you’ll end up in a worse position than you started.
- If you know how, you could remove the hard drive from the external case and attach it directly to a PC to see if that allows access to the data. If it does, you should copy the data off straight away. The drive could still be faulty & fail again soon.
- Whatever you do, don’t dismantle the actual hard drive. Hard drives are built in controlled clean-air environments and even the smallest spec of dust can cause permanent damage to the drive.
- Since the introduction of unique ROM chips on the hard drives, it is often no longer possible to exchange circuit boards with another hard drive to access the data. In our experience circuit board problems are far less common than they used to be.
If you are looking for a data recovery service for your external hard drive then have a look at our external drive recovery services.