The Worst Head Crash Ever?

Worst Head Crash Ever
I’ve seen some pretty serious head crashes in my time. The worst part of my job is knowing I’ll have to tell someone their data is gone forever. Sometimes media damage can be subtle enough that it’s impossible difficult to even detect by eye. Other times the damage is obvious. Today was one of the clearest I’ve ever seen. What’s worse is that we got two of these identical disks from the same Mac Pro, with identical damage. You have to see it to believe it…
Worst Head Crash Ever?
Worst Head Crash Ever?
It’s difficult to know how long these damaged disks were left spinning, but it looks like months! If you look closely, you can see that the centre of the disk is worn right through. That black dust everywhere was once the shiny disk surface that stored the data. Nobody in the world can recover data from disk dust.
The easiest way to avoid such serious damage is to power off your hard drive as soon as you hear clicking. If we got these disks sooner it’s possible we could have recovered them.

APFS Data Recovery

When Apple release the latest version of macOS (named Sierra) in Autumn, it will include the new APFS filesystem. Apple haven’t launched a new FS for a long time, and this filesystem won’t work for bootable disks at first. Eventually Apple will make this the default filesystem across the whole product line, from the iPhone, through to the Mac.

APFS Data Recovery
APFS Data Recovery

APFS Upgrade In Place

I have heard that Apple will release a tool to upgrade an existing HFS+ volume to APFS. If you run the upgrade I strongly advise you to make at least a couple of backups first. I would suggest a Time Machine backup and a bootable full disk copy, with online backup if you have it. While the upgrade is cleverly designed to minimise the risk of disk corruption, there is always the chance that failure could leave you with no option but wipe & start again. This is especially true of older Macs that you may have updated through multiple OS versions and accumulated all sorts of nasties along the way.

APFS Data Recovery

We are already working through the APFS documentation to keep ahead of these failures. We will have some recovery tools ready soon. As with most recoveries, the most important thing is to stop as soon as you hit a problem. Remember my new catchphrase, “Most damage to data happens AFTER the original failure!” Or, “It’s not the failure that killed the data, but the failed repair.” (I know, snappy right.)

If you’ve lost data from an APFS disk, contact us now, or have a look at our Mac Recovery Services for more info.

Mac Support in Portsmouth & Southsea

If you’re a Mac user in Portsmouth & Southsea you might be interested in our Mac Services. We’ve been helping Mac users sort out common and not-so common issues for years. We offer low hourly rates for on-site assistance, No callout fees, and fixed price repairs if you bring the machine to our workshop.

Also, as a specialist Mac data recovery company you can be sure we’ll never do anything that could harm your data.

If you are in Portsmouth or Southsea and having Mac trouble, give us a call on 02392 671 330

Portsmouth & Southsea Mac Support

Macbook Pro Trackpad Not Clicking

Portsmouth & Southsea Mac Support

We recently received a Macbook Pro for data recovery. When we removed the broken hard drive and installed a new one for the customer, we noticed that the trackpad was not working correctly and would not click when pressed. We dismantled the Mac again and removed the battery which was underneath the trackpad. When the battery was removed we found that the underside of battery had blown and was pushing against the trackpad. We installed a new battery, recovered the customers data and now the mac is working fine.

If you have lost data on your Mac, try our Mac Data Recovery Services

Macbook Pro Trackpad Not Clicking
Macbook Pro Trackpad Not Clicking

 

This drive has a hardware problem that can’t be repaired

This drive has a hardware problem that can’t be repaired.
Back up as much of the data as possible and replace the disk. See an authorised Apple dealer for more information.
S.M.A.R.T. Status : Failing

If you see the message above, your hard disk or SSD has started to fail and has reported faults to the Mac. If caught early enough, these disks can usually be recovered. You can try to copy important data to another disk but if the copy process gets stuck for a while, it’s safer to stop. If you leave a failing disk in that state it can deteriorate until the disk is ruined.

If the data is really important, and you’d rather not take the risk, you could have a look at our Mac Data Recovery Services. We have been dealing with these sorts of problems for years and have a developed a really safe way to get the data off in good condition.

This drive has a hardware problem that can't be repaired

Whatever you decide to do, don’t ignore this message. The broken disk cannot repair itself, and will only get worse. In many cases, the disk won’t even be readable by the time you see this warning.

It doesn’t matter if the disk is still inside your iMac or MacBook, we can remove it for you, and even replace the drive at the end of the recovery process if you want. Ask about our Mac Setup service if you are interested.

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Seagate Barracuda ST2000DM & ST1000DM Problems

Seagate Barracuda ST2000DM & ST1000DM Problems
Seagate Barracuda ST2000DM & ST1000DM Problems

This year we have seen a fair number of these particular model hard drives with internal media damage caused by a head crash. These are 3.5″ hard drives from external cases such as Seagate Freeagent Go-Flex and Seagate Expansion Desktop. They are also used as internal hard drives in PCs running Windows 7 & 8 also used in Apple iMac’s running OSX.

It has been difficult to confirm whether the media damage seen has been caused by an impact such as a dropped drive or from general electronic failure. What we do know is that as soon as you hear one of these hard drives start to click, then if you have not already got a backup in place, backup your data immediately.

On an Apple Mac running OSX the first sign of a problem is usually a spinning beach ball resulting in slow access. On a PC running Windows 7 & 8, the signs of a hard drive problem are once again slow access and lack of movement from the mouse icon.

If you have a problem with a Seagate hard drive, have a look at our Seagate Data Recovery Services. If we catch it early enough we should be able to recover the data!

 

Data Recovery For Old CNC Machines

Macintosh IIcx Rear Panel
Macintosh IIcx Front
Macintosh IIcx
Macintosh IIcx Label
Macintosh IIcx Label

You may be surprised by some of the old computer hardware that’s still used by some companies today. Especially where they are used as the control interface for manufacturing purposes. We recently received a Quantum 40MB SCSI II hard drive from an old Macintosh IICX that was controlling a piece of 7 Ton Fabricating equipment. The software communicated to the CNC equipment through an internal Nubus card with SCSI interface. For the customer it was not just a case of getting the user data off the drive, but to get an exact image so they had a bootable drive with all the relevant software and drivers to run the CNC machine. With our experience in old computer hardware especially old Macs and DOS based PC’s we were able to recover the data from the hard drive and make a bootable replacement drive to get the customer back up and running. For the customer there was no other option but to get his old Macintosh IICX back up and running as new CNC equipment was too expensive to replace.

Old Macintosh & DOS CNC Machines

Macintosh IIcx Bus Error
Macintosh IIcx Bus Error

This is not the first time we have been involved in this sort of request and process. Back in 2008 we had a similar situation with a customer who had a CNC milling machine that was run by an old DOS PC with a Fujitsu M2682TAM hard drive. Again we managed to get a bootable image back to the customer.

So if there is anyone out there running “obsolete” PC’s or Macs, then you know were to come to get the best outcome.

Macintosh IIcx Rear Panel
Macintosh IIcx Rear Panel

OWC Mercury Elite Pro Qx2: Data Recovery

OWC Mercury Elite Pro Qx2
OWC Mercury Elite Pro Qx2

This OWC external enclosure is a common sight on the desks of Mac users with big storage needs. It’s a pretty standard 4-bay box, styled somewhat like a cousin of a PowerMac G5 or 1st generation Mac Pro. Inside are the usual options of RAID 0 to RAID 5 with a few additions like JBOD & RAID 10 thrown in for good measure. There are a few variations of this device but the back panels commonly have USB, Firewire, and eSATA ports for direct connection to a PC or Mac. There is no ethernet port on these drives which makes the Qx2 a DAS (Direct Attached Storage) rather than NAS (Network Attached Storage).

Aside from massive name, the OWC Mercury Elite Pro Qx2 also comes with a potentially huge amount of storage. Currently up to 32TB on the OWC store, but also available diskless or BYOD (Bring your own disks). With so much storage space, these drives often become the one and only repository for vast lumps of important data. The benefits of RAID give a false sense of security that the data is safe from drive failures. Unfortunately, there are a number of reasons why the RAID array alone will not protect from certain failures. Most of  these failures can be overcome by us in our workshop, but they are not one-button fixes. It is helpful to understand why a seemingly rock-solid platform can be even more risky than a simple external USB drive.

Redundancy

Under common settings, the Qx2 will use RAID 5 for the array. With four 2TB drives this gives you a 6TB volume on a Mac or ~5.5TB on a PC[1], and can cope with a single disk failure. There is a lot of debate about how good RAID 5 really is for such large drives[2]. In our example this means that if a single disk fails, it will need to be replaced, and then the new disk rebuilt with 2TB of data calculated from the other disks. This will take many hours, even under optimal conditions, but if anything goes wrong before it completes the array could stop showing up all together. At this stage, the data is probably recoverable but don’t panic. One wrong move and the data could be gone for good.

If the data is crucial then get assistance from a RAID recovery service now and you should get back all or most of the data.

If any disks are removed or replaced at this point the array could get reinitialised and either make the recovery more complicated or wipe the data completely.

Other Failures

Aside from all the problems with a RAID setup, the volume could also fail in the same ways that a standard hard drive can. There could be deleted files, a reformatted or corrupt partition, or even the RAID controller failure. RAID cannot protect against those types of failure at all.

Recovery

Our first step would be making read-only copies of each disk in the array. This protects against further disks failing, and also allows us to work from copies without risking the original disks. In fact, once the disks are copied, we put the originals to one side and don’t touch them again until all the data is recovered and supplied back to the user.

Once we have our copies, they are loaded into our own hardware where we recreate the RAID in a virtual environment. Again, we don’t use the original hardware, as that may have been the root cause of the problem.

When the virtual RAID has been loaded and all the data extracted, the files are supplied back on whatever alternative storage is suitable, (not the original device!) Once the data has been delivered to the user, and backups made, the old unit can then be destroyed, or returned and reused.

Avoidance

Anyone using RAID on a regular basis should know that RAID is not a replacement for backups. If anything, the increased number of disks makes failure more likely. This needs to be addressed by either making backups to another device, or an online service (preferably both). You ideally want backups that keep historic versions of the files, so that inadvertently deleting a file or changing a file by mistake will not also replace the backup version.

If you are having problems with an OWC Mercury Elite Pro Qx2, give us a call or send a message via the form on this page. We give free advice and could help you avoid permanent data loss.

1. Macs now use 1000 bytes for 1KB but PCs use 1024 bytes.

2. Even RAID 6 does not solve the long time required to rebuild a disk, even though it allows for two disk failures.

Hitachi Apple Badged Drive Label With Incorrect Model Number

Just recently we received a failed HTS543232L9SA0 out of a Macbook Pro. When we proceeded to  carry out the initial diagnosis we noticed that the drive capacity was 160GB and not 320GB as the model number suggests. The Model number should have read HTS543216L9SA0. This particular hard drive has a black label which is different than most Hitachi drive labels of the same type. When we opened the drive in our clean room we found that the drive only had two heads compared to a 320GB which has four. When the drive is attached to our hardware or a PC it Identify’s correctly as a HTS543216L9SA0.

HTS543232L9SA0

 

 

Apple Mail Blank Screen on Rebuild in Mavericks

Portsmouth & Southsea Mac Support

I had an issue in searching for content within Apple Mail. Every time I tried to search for any particular phrase the Mail application crashed and closed instantly. So I decided to Rebuild the Mailboxes. Before doing this I checked that my latest Time Machine backup had carried out successfully. (It had.)

Once confirmed I clicked Rebuild from the Mailbox drop down menu. Instantly all the mail disappeared and I was left wondering whether it was doing anything. I was patient and waited to see what would happen and sure enough after a couple of minutes all my mail re-appeared intact.

What worried me was that there was no indication that the rebuild was being done. No progress bar or spinning wheel, just an empty window. If I had been impatient I could easily have force quit the rebuild process thinking the application had crashed. That would have resulted in an Apple Mail restore to be sure.

On the Apple Website details are very basic. So, be patient, go for a walk and then come back and see if the rebuild worked.