During a recent RAID 5 recovery attempt, John made an interesting discovery inside the two failed disks. The plastic ramp that the heads park onto when idle had snapped in the same position on both drives. We don’t know if the heads got damaged first, and then broke the ramps during parking, or if the ramps broke first, damaging the heads as they parked. The client told us the disks were not dropped or jolted. Whatever the cause, both disks had scratches to the delicate magnetic surfaces. In this case, two failed disks from a four disk RAID 5 means the data recovery is not possible.
Old vs New
The other two disks in the RAID had different firmware and don’t show the same fault. We don’t know if these disks have the other (older?) more robust ramp system that we’ve seen in similar disks.
More Problems With Seagate Drives
|Failed Disk||Working Disk|
Interestingly, the surviving disks in this RAID array were dated 2013, and the failed disks 2014. I would have expected the older disks to fail first.