We recently noticed our local PC World store has stopped advertising data recovery services. They used to offer a simple in-house recovery backed by a large international partnership to take care of the more difficult drives.
At some point, maybe around the time Know How replaced The Tech Guys for their support, things seem to have changed. Users are now left wondering where to go, and who to trust to recover their precious data.
This could be a blessing in disguise for users, as they can now choose any data recovery service, potentially saving some money.
Some tips for choosing a good data recovery lab:
- Give them a call and ask some questions. If you don’t like the answers then go with your instinct and try somewhere else. Data recovery takes care and attention to be carried out successfully, but don’t let somebody baffle you with jargon.
- Look out for additional costs. If you see adverts for £99 or less then be wary of costly hidden extras. Get all costs up-front. Note that you will probably need to add the cost of a new drive to the final bill, unless you supply one.
- The most you should pay without getting any data back is a small diagnosis fee. Unless you need urgent out of hours work, you shouldn’t pay hundreds without first seeing a file list, or being talked through the data by phone.
- Until the data has been recovered, then it is impossible to say that it can or can’t be done. Don’t rely on promises or estimates.