It’s always interesting to see how a complex manufacturing line can be run from such old hardware. In this case we were sent a custom PC from a machine that is used to fill and cap bottles.
The first problem was trying to get the case open to remove the hard drive. There is no ifixit guide for this thing!
Inside I found a 20GB Seagate laptop drive (dated 2007) running Windows 2000 along with the programs that control the machinery. The hard drive was connected to a proprietary motherboard that in turn connected to the machinery via serial ports.
In this case, data recovery was not enough. What the client needed was a full working copy of the failed disk to reinstall into the system. The aim was to get the kit up and running and return it to the customer so they could carry on with work as soon as possible.
We’re set up to handle exactly this sort of problem, so I got this recovered and returned within two days.