Western Digital Hard Drive Encryption.

New WD drives come with password protection and 256-Bit encryption as standard. Even if a password is not set the encryption is still applied to the data written to the drive. The 256-Bit encryption is controlled by ROM on the USB controller. On portable USB powered hard drives the encrypted ROM is on the actual hard drive. On external desktop drives the ROM is on the interface controller within the external case.
As we have seen come into us for data recovery it means that we need the original encrypted ROM to enable us to overcome the 256_Bit encryption.

Any customers who needs to seek help in gaining access to their data. Make sure you keep hold of the external case the hard drive was in.